SHIPPING POLICY

1. ORDER PROCESSING TIME

• IN-STOCK ITEMS: ORDERS ARE PROCESSED WITHIN 1-2 BUSINESS DAYS.
• PRE-ORDER ITEMS: ORDERS ARE PROCESSED WITHIN 10-20 BUSINESS DAYS.
• MADE-TO-MEASURE SIZES: CUSTOM SIZING OR CRAFTED PIECES TAKE UP TO 20 BUSINESS DAYS.

2. ESTIMATED SHIPPING TIME

US CUSTOMERS:
- STANDARD SHIPPING: 5-7 BUSINESS DAYS (OR 7-12 BUSINESS DAYS DEPENDING ON LOCATION).
- EXPRESS SHIPPING: 3-5 BUSINESS DAYS (OR 5-7 BUSINESS DAYS DEPENDING ON LOCATION).

INTERNATIONAL CUSTOMERS:
- STANDARD SHIPPING: 7-12 BUSINESS DAYS.
- EXPRESS SHIPPING: 5-7 BUSINESS DAYS.

3. INCORRECT ADDRESS & UNDELIVERABLE PACKAGES

WE DO NOT SUPPORT ADDRESS CHANGES ONCE AN ORDER HAS BEEN SHIPPED. PLEASE ENSURE YOUR SHIPPING ADDRESS IS ACCURATE BEFORE COMPLETING CHECKOUT. RIVOBJECT IS NOT RESPONSIBLE FOR PACKAGES RETURNED OR LOST DUE TO INCORRECT ADDRESS INFORMATION PROVIDED BY THE CUSTOMER.

4. CUSTOMS, IMPORT DUTIES, AND TAXES

ALL INTERNATIONAL ORDERS MAY BE SUBJECT TO CUSTOMS DUTIES, TAXES, OR IMPORT FEES LEVIED BY THE DESTINATION COUNTRY. THESE FEES MUST BE PAID IN FULL BY THE ADDRESSEE. RIVOBJECT DOES NOT COLLECT OR COVER THESE FEES.

5. DELAYS OUTSIDE OUR CONTROL (FORCE MAJEURE)

RIVOBJECT IS NOT LIABLE FOR SHIPPING DELAYS CAUSED BY WEATHER CONDITIONS, NATURAL DISASTERS, CUSTOMS INSPECTIONS, OR LOGISTICS DISRUPTIONS OUTSIDE OUR REASONABLE CONTROL.

6. HOLIDAYS & PEAK SEASONS

DURING HOLIDAY PERIODS AND PEAK SHOPPING SEASONS, PROCESSING AND SHIPPING TIMES MAY BE EXTENDED. WE APPRECIATE YOUR PATIENCE DURING THESE TIMES.

7. LOST OR STOLEN PACKAGES

IF YOUR PACKAGE IS MARKED AS DELIVERED BY THE CARRIER BUT YOU HAVE NOT RECEIVED IT, PLEASE CONTACT THE SHIPPING CARRIER DIRECTLY TO FILE A CLAIM. YOU MAY ALSO CONTACT OUR SUPPORT TEAM AT RIVOBJECT.OFFICIAL@GMAIL.COM FOR ASSISTANCE.